Wide Spectrum of Behavior

I'm having a lot of fun lately working with a woman who has recently adopted two parrots. She chose a lovely young Congo Grey named Minna and a rowdy active Ducorps cockatoo named Jasper. Since she is new to parrots, I am giving her as much information as I can regarding environment, cage setup, handling, what to expect and how to avoid behavioral problems. The first thing I am emphasizing is how different these two parrots are in energy level and personality. After all, understanding parrot behavior starts with seeing the world through their eyes. How you approach a reserved grey is much different than how to approach a lively cockatoo. For instance, eye contact. Look directly at a grey and you will possibly make her nervous. But looking directly at the cockatoo may prevent any shenanigans from a hyper active boy bird. One is calm and needs reassurance and the other is ready for action and needs to know you are watching!